Return/Cancelation Policy

If for any reason you are not completely satisfied with your purchase and would like to return the item for a refund, please return the item to us within 30 days of receipt of your purchase.

Our Return Address is:

Marco Antonio Napuri Marcos
Carrer Rauric 2 - Local
08002
Barcelona Centro
Spain

I/A Jewels do not accept any responsibility for return postage costs nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to our Atelier.

If you wish to cancel an order that has not yet been dispatched, please contact our customer service team.

Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to contact us to request a refund, and then a further 14 days to return the item to us.

The above does not affect your statutory rights.

In the rare event that goods are delivered faulty or damaged please contact our customer services department so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. Should this occur, we will cover additional delivery costs or re-arrange delivery of a new replacement item.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by I/A Jewel's team.

Any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repair service for such items contact us for more information. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

Note that if an order doesn't arrive you have a maximum period of 5 months to make a complaint with the right to have a refund or a spare piece to be sent depending on the case.

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it on the official Spanish Correos website. (If applied)
We cannot refund or replace lost items until 30 working days after the date of despatch (40 days for international items) - this is when the official Correos class items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
illariyArt cannot be held responsible for goods that are lost or delayed in transit.

As a company, we try to be as green as possible, and we would hate to do anything we didn’t think was ethical.

We do not store financial information like credit or debit card numbers.
All transactions are handled by a secure online payment service provider.